- Starbucks now requires customers to make a purchase to stay in its stores or use its restrooms.
- The updated policy bans disruptive behavior, smoking, vaping, and panhandling.
- The new rules reverse the open-door policy introduced in 2018 after a high-profile incident.
LOS ANGELES – Starbucks has announced a major policy change, requiring customers to buy something if they wish to stay in its stores or use restrooms. The new rules, which Starbucks says will be posted in all company-owned stores in North America, also aim to prevent disruptive behavior and ensure safety for staff and paying customers.
The Associated Press reports that the change reverses the company’s 2018 open-door policy, which was implemented following backlash over the arrest of two Black men at a Philadelphia store. Starbucks says the updated code of conduct is part of its effort to create a more comfortable environment for everyone.
What is Starbucks’ new buy-something policy?
What we know:
Starbucks’ updated policy requires customers to make a purchase if they wish to remain in the store or use its facilities. It also prohibits smoking, vaping, drug use, panhandling, and bringing outside alcohol into stores.
The company says violators of the policy will be asked to leave, and law enforcement may be called if necessary. To help enforce the rules, Starbucks employees will receive training on the new policy. […]
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